Refund policy


You have the right to return the purchased products within fourteen days without providing any reasons. The return period expires fourteen days after the day on which you, or a third party designated by you, other than the carrier, take(s) physical possession of the last product in the order.

To exercise your right of return, you must inform us (Van Den Broek Life B.V., Faradaystraat 17, 2014EN Haarlem, Netherlands, Tel.: +31625374138, Email: of your decision to return the products by making an unequivocal statement (e.g., a letter sent by post or email).

You may use the attached model return form, but it is not mandatory. To meet the return deadline, it is sufficient to send your communication regarding the exercise of the right of return before the return period expires.


If you decide to return the products, you must send them back or hand them over to us without undue delay, and in any case no later than fourteen days from the day on which you communicate your decision to return the products. The deadline is met if you send back the products before the fourteen-day period has expired. You will bear the direct costs of returning the products.


After receiving the returned products, we will reimburse you for all payments received from you, including the initial shipping costs (excluding any additional costs resulting from your choice of a different type of delivery other than the standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your return notification. We will issue the refund using the same payment method you used for the original transaction, unless you explicitly agree otherwise. You will not incur any fees from us, as a result of the refund.


You are only liable for any diminished value of the products resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.


The right of return does not apply to products that have been sealed for health protection or hygiene reasons and were unsealed after delivery.

Please take care to avoid any damage or soiling of the products. If possible, return the products in their original packaging with all accessories and packaging components. Please provide suitable protective packaging, if needed, to ensure adequate protection against transport damage. Do not return the products to us without proper postage. Note that the requirements mentioned above are not a prerequisite for effectively exercising the right of return.

If you wish to initiate a return, please complete the example return form to Van Den Broek Life B.V., Faradaystraat 17, 2014EN Haarlem, Netherlands, Email:

I/we (*) hereby withdraw from the contract for the purchase of the following goods:

  1. _________________
  2. _________________
  3. _________________
  4. _________________
  5. _________________

Ordered on: ________________


Name of consumer(s): _____________________________________

Address of consumer(s): _____________________________________

Signature of consumer(s) (only if communicated on paper)


_________________________ Date ______________


(*) Delete as applicable