Free DHL Express from EUR 135 (EU & US)

Free DHL Express from EUR 135 (EU & US)

Refund policy

You can return unwanted items to us within 14 days of receipt (provided they are unused and in their original packaging). Returns that do not comply with our return policy* will not be accepted and will be returned to the customer. After processing returned products, you will receive the full order amount including any shipping costs charged at the time of purchase.

* Returned products will not be accepted, and returned to the customer, if they:

• have been unsealed,
• have been used (with the exception of damaged or defective items),
• have been relabeled,
• have been re-filled,
• have been pierced, or
• if any parts are missing.

Only the costs for returning the order from your home address to our distribution partner are at your own expense. Check your carrier's website for exact rates. If you wish to exercise this right, you must inform us at info@vandenbroeklife.com. Van Den Broek Life is not responsible for the shipping method you have chosen to return the products, and you remain responsible to ensure the products are received by us.

Send all unopened products in their original packaging to:

Van Den Broek Life B.V.
Industriepark Vliedberg 16
5251 RG Vlijmen, The Netherlands.

We will refund the amount due within 14 days after the product has been received in good order. It can take up to 10 business days for you to receive the credit on your card, and this depends on the bank's processing time. This can vary widely between card issuers and we cannot influence this. PayPal refunds are available immediately. If you have a complaint or problem with the service received or a purchased product, please contact us info@vandenbroeklife.com and we will do our best to help you.

 

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